Closed Loan Survey

How did you hear about MMS?*

Please check the one that stands out most in your mind.
—Please choose an option—Credit Union StaffBrochureEmailStatement InsertCredit Union Lobby MaterialCredit Union Web SiteFriend or RelativeRealtorOther

What Credit Union are you a member of
—Please choose an option—Community First Credit UnionCommunity Focus Credit UnionEaton Family FCUErie CommunityFocus Credit UnionGR ConsumersInternational UAW FederalKenowa CommunityLake County Educational CULampco Federal Credit UnionMichigan Columbus Federal Credit UnionMichigan Educational Credit UnionMonarch Federal Credit UnionMy Personal Credit UnionNorth Coat CUNorth Olmstead Credit UnionRiver Valley Credit UnionStruthersTri-Cities Credit UnionWiremens Credit UnionOther

Who Was your Loan Officer

—Please choose an option—Christopher PughChuck DonleyCurtis ChambersDiane MunozJane KellyJoAnne PughJohn MarchioneMany NinoPaul VerkerkeSteve Harth

Did the loan officer conduct themselves in a professional manor at all times?*
Rate our Service using the following scale:

ExcellentAbove AverageAverageBelow AveragePoorN/A

Did your loan officer return all call in a timely fashion?*
Rate our Service using the following scale:

ExcellentAbove AverageAverageBelow AveragePoorN/A

Were the approval conditions required by MMS explained to you in their entirety?*
Rate our Service using the following scale:

ExcellentAbove AverageAverageBelow AveragePoorN/A

Were our online tools easy to use and understand?*
Rate our Service using the following scale:

ExcellentAbove AverageAverageBelow AveragePoorN/A

Did you have any issues uploading documents or viewing your loan status?*
Rate our Service using the following scale:

ExcellentAbove AverageAverageBelow AveragePoorN/A

When scheduling your loan closing, did our closing team help you meet your expectations?*

Rate our Service using the following scale:

ExcellentAbove AverageAverageBelow AveragePoorN/A

Did your loan closed on date expected?*
Rate our Service using the following scale:

ExcellentAbove AverageAverageBelow AveragePoorN/A

Location of the closing?*
Rate our Service using the following scale:

ExcellentAbove AverageAverageBelow AveragePoorN/A

The closing instructions/requirements explained?*
Rate our Service using the following scale:

ExcellentAbove AverageAverageBelow AveragePoorN/A

Did the closing agent form the title company conduct themselves professional?*
Rate our Service using the following scale:

ExcellentAbove AverageAverageBelow AveragePoorN/A

How would you rate the overall experience?*
Rate our Service using the following scale:

ExcellentAbove AverageAverageBelow AveragePoorN/A

Would you recommend MMS to others?*

YesNo

If there is someone you can think of at this time that we could help, please let us know:

Please provide us their name and phone number, we will reach out them to see if we can help.

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Questions or Comments?

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