JoAnn with MMS Mortgage Services was super helpful, attentive to the details, and kept things moving along - in a friendly way! - getting me to closing day smoothly. She even helped coordinate an out-of-state notary to come to me so we could close in a timely manner. I LOVE my new house, and am grateful to JoAnn for her part in getting me here!
JoAnn was incredible! As first time homebuyers, the process was definitely confusing and a little stressful. Our previous lender we worked with was not helpful, and failed to explain everything to us. JoAnn was incredibly patient, responsive, and knowledgeable. We closed on our home quicker than we expected, and got so lucky with her. I will recommend anyone to JoAnn without a doubt!
I have been a customer for 18 years and when i. Done payinv off my mortgage i will miss this customer service alwayx go the long mile for you never give up on you
Excellent service from both Christopher P. and Jamie L. This is my 2nd mortgage dealing with those two and unbelievable how they walked my daughter thru the process and communicating via email and a phone call if necessary. Dynamic Duo!!!
JoAnn and her team explain everything very well and made it easy to understand. I appreciate this since this is the first mortgage that I've gotten on my own.
JoAnn was absolute rockstar! My buyers had to close on our new home in in timely manner and she got it done with absolutely no problems. Always easy to reach her through phone or email and extremely knowledgeable on everything mortgage related. Joann worked day and night to get us closed on time and we are so appreciative of her hard work. If you want a loan officer and team that gets the job done, answers every question, and knows what they’re talking about, then Joann and her team are the team you want in your corner.I’m a realtor and by business is hundred percent depend on customer service. So when understand, acknowledge how important our businesses and time is the essence it made my transaction a lot easier. We’ll definitely return to JoAnn down the road if we ever need anything.Thanks again Sweetheart!!
We had an Outstanding experience working with MMS Mortgage Services! Thank you for being there with your wisdom through each step of the buying experience. We appreciate everyone who helped along the way.
I can't say enough good things about this team! If you are looking for a mortgage loan their team is knowledgeable, communicative and they have great rates.
Wow! This was the easiest mortgage group to work with! Chris and Jamie were amazing! They were able to get all the paperwork and have us ready to close in 3 weeks! Highly recommend Member Mortgage Services for your Mortgage needs.
MMS had a better rate then any other company we talked to. Chris and Jamie were amazing. They were responsive and helpful through out the whole mortgage process. We were able to close earlier then expected with their help. Definitely recommend.
Chris Pugh and his team at Member Mortgage Service were wonderful in helping with the refinance of our family home. He was pleasant and professional. His help made the whole process run smoothly. Chris did a great job answering my many questions Communicating with Chris and Jaime Linz was one of the highlights of this experience.The team responded quickly to my many concerns. I highly recommend Chris Pugh and his MMS team mates.
MMS was amazing with our service. They would return calls and emails in short order. They were very patient with all of our questions. They worked really fast to process all the paperwork. They were kind and compassionate. Can't say enough good things about Joanne and her team!!!!
Well where to start.... Best people to work with it is my pleasure to say Greatest experience in them doing everything to make sure I had everything to get in my forever home. Thank you Joanne and Jordan.
From the 1st time I meet Chris just to ask a question till the finalizing of our mortgage , I felt we were in good hands best decision we made . thank Chris for his help
JoAnn and Jordan know how to get things done in a competent and excellent manner. They even accommodated us while we were vacationing in Florida as we were able close down there without a hitch. I highly recommend their services.
Joann and Jordan are great to work with and make the mortgage process very easy. Questions are answered promptly and the closing process was complete in less than 3 weeks. My original mortgage and now my refi went so smooth that I would highly recommend Member Mortgage Services to all my friends and family.
Our family's first mortgage was with MMS Mortgage Services over 25 years ago and then we took a different path because of a family members association with the banking industry. We are happy to say, we have returned to MMS and our refinancing process went smoothly and quickly! We want to thank Christopher and Jamie for all you did to help us to return our mortgage to MMS!!
Joann and her team at MMS Mortgage Services made it easy from start to finish. Fast, helpful and always available to answer questions. Thanks again! You're the best!
I moved from out of state. That presented several problems. All my previous closing papers were packed! Chris made me feel at ease, as he explained he could get the information through other sources. He walked me through the process smoothly and efficiently. Closing was right on schedule.
Lou did a fantastic job at making sure our mortgage loan was handled quickly and effectively. When we needed help, he provided sound advice and walked us through every option available. I cannot recommend him enough!
I was able to get my mortgage at a lower rate and bundled some of my bills! Because Nick Santy led me through this process, I am able to manage my money in a more efficient manner! Nick kept me well informed and didn’t hesitate to call me with questions and encouraged me to do the same! Thank you!
We had a great experience with MMS Mortgage Services, Ltd. From application to closing, our loan officer made the process so simple and hassle free. JoAnn was always quick to return our calls and answer our questions. We highly recommend MMS Mortgage Services, Ltd to anyone who is looking to take out a home loan or refinance an existing loan. We will continue to do business with them.
MMS has now assisted us with 2 home financings and has always been available, responsive and client oriented. We had started a process of a refi and MMS really stepped up the make sure we got the best rate possible and closed in record time
I have used Member Mortgage Services twice in the last few years for Mortgage pay out and Mortgage re-financing. They are wonderful to work with and very reliable if you have questions. Would recommend.
Joann and her team (Jordan) were so helpful and always quick to respond to questions regarding our refi. They made the process stress free! Thank you so much for all your help😊
We recently used MMS Mortgage Services for a home purchase. The support team that we worked with did an excellent job. They kept us posted throughout the process. We will definitely be using them again. We highly recommend them. Both of my adult children will be using them soon.
Michigan One helped us immensely with our refinance loan. They knew all of the ins and outs of our previous and highly complicated mortgage. Everyone on the team who helped us was very professional and very prompt which we greatly appreciated! They made it easy for us to transfer. We are very happy with our decision to refinance through Michigan One!
I had a great experience with MMS Mortgage Services. I was kept in the loop during the process and everything moved quickly and flawlessly. Would definitely recommend
I would like to thank Joann and her people for all the hard work they did for me. They are very good at what they do. They are always very helpful with any questions or issues that come about. And a special thank you to Joann for her Patients and understanding for those of us that are not experts in these matter. I would recommend all of them to anyone anytime. It was a Great experience for me. Thank you again 😁
Thank you very much MMS for the ease of our recent refinancing. We worked with our trusted credit union TriCitiesCU in Grand Haven. We were able to get a very low interest rate and had years shaved off our mortgage which is exactly what we wanted.Thank you, Craig and Sheri Frankhouse
I am an older adult (over 65 yrs. old) The patience, kindness, and true caring I felt through my refinance process because of Chris Pugh and Jamie Lintz was remarkable. Both of these individuals displayed a sincere attitude of trying to make the process as easy for me as was humanly possible. They were knowledgeable and patient. When I had a question they answered it completely and thoroughly. Someone people do their jobs with a negative attitude, these two are truly customer oriented and I wish that I had other needs in their realm. Kudos to the people who trained them. I will recommend Member Mortgage Services to all.
My experience with staff (JoAnn Pugh) at MMS Mortgage for refinancing of my house was made very easy and the whole process understandable. I was provided with answers and possible solutions to issues with my particular circumstances and I proceeded forward with the refinance. At the last hour of the process when I was ready to sign the papers, another issue came up and again MMS Mortgage (JoAnn Pugh) was able to work with the title company and find the answers and the problem was solved. Yes, today my house is refinanced with the lowest interest rate I have ever experienced.Thank you MMS Mortgage and JoAnn Pugh !!!!!!!!
Working with MMS Mortgage Services was easy. The professional staff, their follow through, and the communication and support that was provided during the process was greatly appreciated. We would recommend this company to our friends, family, and others.
JoAnn was a dream to work with! She made it so smooth to complete the refinance on my house. She was super speedy to answer any questions I had and was quick to get me what I needed.
Our experience with Member Mortgage Services was excellent! Jane Kelly took care of our every need and answered our numerous questions throughout the process. We felt supported and confident throughout the entire mortgage process, despite being first time home buyers. We’d recommend their services to anyone looking to buy a home.
JoAnn and her daughter are amazing at getting you the loan product you need in a quick and sufficient time period. Their attention to detail and customer service is phenomenal. I would recommend them to all my family and friends.
From start to finish, JoAnn and her team were helpful and so knowledgeable. My husband and I were in the market for our first house, and they made it so easy for us. Even with COVID, communication was quick and everyone had made an effort to make sure we understood what we were doing. I would highly recommend the team to anyone!
What an easy and painless refinancing we just had! I can’t thank you all enough for making it go so smoothly. I will be recommending you to all my family and friends!
I refinanced my home with MMS Mortgage Services in October of 2020, what a wonderful experience. Chris Pugh and support team Jamie Lintz, Randi Moser and Pam (closing specialist) worked tirelessly with me all the way through to the closing. Thanks to all involved!
JoAnn Pugh and her team at Member Mortgages Services are amazing! JoAnn was quick to get back to us with an approval and with answers to questions. She kept us updated along the way as to where we were at in the process and had great turn around time. They are by far the best mortgage company we have ever worked with. I recommend Member Mortgage Services to everyone I know!
JoAnn was very friendly, informative and on top of her game! We had previously gone through another mortgage company (we ended up firing them) and are glad we did! She took the time to explain things so we could understand them and was quick to respond to questions. She never used COVID as an excuse as so many companies and people are today. We have recommended her and MMS to all of our friends and family!!
I had a great experience! JoAnn was very helpful and patient with me through this whole process. She answered all of my questions thoroughly and made sure I knew exactly what I was getting in to!
I recently did a refinance with Chris Pugh at Member Mortgage Service. The service through the whole process was excellent. Chris took my application on my lunch hour and I got a call to set up the appraisal that night. The appraiser was at my home the next day. We closed within three weeks. I encountered one issue when a check issued to pay off my charge did not reach the bank. I called the title company and they immediately let me know they could over night a check to me and I could pay it at a local branch. The charge was paid off the next day. #excellent service
I appreciate Joanne and her team that helped me out at mms mortgage service. As a first time homebuyer I had no knowledge of anything and she took her time with me and even met with me at the branch to help me out. I look forward to doing business with them again
We had a great experience. Our specialist answered all of our questions and made us aware of all of the options available to us for our refinance. The whole process transpired very quickly.
As a Real Estate Agent, I just recently closed on a deal with Patrick at MMS Mortgage Services and was more than pleased with the service provided. The process for me and my clients was smooth and efficient. I would definitely recommend this company.
I just recently closed on my second mortgage with MMS Mortgage Services and the level of service is outstanding. My loan officer was extremely knowledgeable, answered all my questions every step of the way (Even after hours and on weekends), and made the process for my family seamless. I highly recommend MMS Mortgage Services to everyone I know!